The Service Partners opportunities

• Sell ​​SKIOLD replacement products and spare parts.
  A Service Partner will have the education and training, so they can provide this service for their customers acording to SKIOLD standards.
• Perform authorized service on SKIOLD facilities and products.
  With SKIOLD ongoing training and documentation, the Partner is always up to date to perform service on facilities and products, with the same high standard as SKIOLD.
• Access SKIOLD documentation such as catalogues, manuals and system overview etc.
  A Service Partner will have access to all the documentation SKIOLD have on SKIOLD products.
• Seek assistance from SKIOLD Helpdesk at no cost within normal opening hours.
  SKIOLD support their Partners. This is why all Partners will have access to free helpdesk in our opening hours.
• Advertise as an official SKIOLD Partner.
  A Service Partner can advertise with SKIOLD brand, and have materials and
  support from SKIOLD marketing.
• Participate in training and product presentations at SKIOLD.
  It is important for SKIOLD that our Partners have extensive knowledge about our products and are confident in servicing them. That is why we have our own academy and train our Partners in both products and service procedures.
• Access SKIOLD documentation such as catalogues, manuals and system overview etc.
  A Service Partner will have access to all the documentation SKIOLD have on SKIOLD products.

The Service Partners obligations

• The Service Partner commits to an annual purchase of goods of minimum € xxxx  excluding VAT.
• The Service Partner can perform service, assembly and repairs on SKIOLD Installations.
• Provide phone/online support and perform emergency repairs in urgent cases.
• All of SKIOLD products sold by the Service Partner must be purchased directly from SKIOLD.
• The Service Partner is obliged to use original spare parts from SKIOLD. Only in cases where original spare parts are no longer available for the product, spare parts from third parties can be used.
• Has an emergency stock with relevant products and spare parts for the product groups the Service Partner works within.
• The Service Partner may use SKIOLD marketing materials or its own marketing materials approved by SKIOLD.
• SKIOLD must be visible on the Service Partner’s website, social media and service cars with name and logo.
• The Service Partner must be able maintain a pre and after sales service that is suitable for serving the customers in a professional manner – including spare part offers, order placement, repair, complaints, warranty, and service.
• Maintain SKIOLD Service Partner Certification by undergoing training, tests and other programs provided by SKIOLD.
• Be able to support the customers with SKIOLD Digital Tools.

SKIOLD´s obligations to the Service Partner

• Once a year SKIOLD is obliged to train and update the Service Partner in product and tools.
• At least once a year, visit or through teams, discuss the scope of the collaboration as well as any adjustments and promotional actions.
• Customer hand over where applicable.
• Order Management and Technical Support Resources.